Large regulated insurance environment experience – supporting enterprise architecture, cloud transformation and operational modernisation across infrastructure, security, customer operations and enterprise platforms.
Supporting high-volume customer operations within regulated insurance environments requiring resilience, scalability and secure partner integration. Combining strategic architecture, supplier engagement and hands-on transformation leadership across both internal technology teams and embedded third-party delivery partners.
Key areas of involvement included:
- Azure platform governance and cloud modernisation
- FinOps and commercial cloud management
- Zero Trust security and identity transformation
- UCaaS and customer engagement platforms
- AI-enabled sentiment and risk analytics with operational automation
- Offshore operational enablement and secure remote access
- SaaS platform integration and enterprise modernisation
- Architecture assurance across multi-team transformation programmes
Hybrid cloud infrastructure, regulated operational controls and high-volume customer service platforms requiring resilience, scalability and secure partner integration.
